Putting clinicians first in the age of AI - Doximity

Our latest episode features Dr. Amit Phull, Chief Clinical Experience Officer at Doximity and practicing Emergency Medicine physician on faculty at George Washington University. Amit operates in a unique hybrid role, splitting his time between the ER and synthesizing user feedback to shape one of healthcare's most widely adopted technology platforms.

Doximity's philosophy is deceptively simple: ask clinicians what they need and build it. What started as a tool for physicians to control their digital footprint has evolved through three distinct eras: from network building to workflow management to their current focus on healthcare AI.

With tools like Doximity GPT and Scribe, the company is leveraging 15 years of trust and a network that includes over 80% of US doctors to introduce AI into clinical practice safely. The key? A "human in the loop" approach that positions AI as a tool to up-level clinicians, not replace them. User feedback has been remarkable, with physicians reporting time savings ranging from 10 minutes per note to claims that the tools "saved their marriage" by eliminating hours of after-work documentation.

Amit also addresses the risk of "technological somnambulism" - the danger that trainees might use AI to bypass critical thinking. The goal, he emphasizes, is to handle administrative burdens so clinicians can focus on what matters most: the human aspects of care.

This episode is a must-listen for anyone interested in healthcare AI adoption, clinical workflow optimization, or building technology that truly serves the people using it.