Bringing AI to the Bedside - UpToDate

Our latest episode features Holly Urban, MD, MBA, a pediatrician, third-generation physician, and Vice President of Business Development at Wolters Kluwer, the parent company of UpToDate: the platform clinicians worldwide have trusted for over 30 years as the gold standard in clinical decision support.

After experiencing firsthand the pitfalls of rolling out health technology without clinical input, Holly spent two decades bridging the gap between medicine and healthcare IT. Now, she's leading the charge on UpToDate Expert AI, a groundbreaking tool that brings conversational AI to the bedside without sacrificing the accuracy clinicians depend on.

What makes UpToDate Expert AI different? Unlike generic LLMs, the tool is strictly grounded in UpToDate's curated repository which minimizes hallucinations. It acts like an attending physician, offering "clinical nudges" that surface relevant pearls and considerations the clinician may not have thought to ask. And in a field where black-box AI is a major concern, the tool offers radical transparency: users can see exactly what content the AI reviewed and what assumptions it made.

Backed by red-teaming from 54 internal physicians, rigorous rubric-based validation by 7,400 clinical experts, and daily safety monitoring, UpToDate approached this launch with a clear philosophy: "innovation at the speed of safety." The tool is now live across approximately 50 US health systems.

This episode is a must-listen for anyone interested in clinical AI, health technology governance, or building trustworthy digital tools that improve patient care at scale.